Terms of Service & Privacy Policy

Easy Gaming Portal is an online platform that lets you top up in-game currency and buy prepaid game cards. A verified account marketplace is coming soon. The service is operated from Malaysia and priced in Malaysian Ringgit (MYR). All orders are settled in MYR.

We act as a reseller of digital game credits. We are not the publisher of the underlying games and do not control changes to game balance, in-game pricing, or account bans imposed by the game publisher.

You must be at least 18 years old (the age of majority in Malaysia) to create an account. One person, one account. Sharing logins, password storage on shared devices, or trading the account itself is prohibited. We reserve the right to verify your age through KYC documents; accounts found to belong to minors will be suspended and any balance refunded to the verified parent or guardian upon proof.

Game top-ups do not require KYC. Identity verification (KYC) is required only for: (i) referral payout (full legal name, country, bank name and bank account number); (ii) marketplace selling; and (iii) tax-invoice issuance, as an Individual or a Company. KYC is a legal-name match against an IC / passport (plus, for a company, the SSM registration documents) and a clear photo of the same ID document. KYC data is retained for the period required by Malaysian AML and tax rules and deleted afterward. (The marketplace is coming soon.)

Inactive accounts. Accounts that remain inactive for ninety (90) days — with no orders, no KYC submission, and no wallet activity — may be automatically deleted to keep our platform running smoothly. Any meaningful activity — placing an order, submitting KYC, browsing the site while signed in, or maintaining a wallet balance — resets this period, so an account you actually use is kept permanently. (Accounts that have never set an Easy Gaming ID and are otherwise empty may be removed after 24 hours.)

All prices are shown in your selected wallet currency. Payment is debited from your Easy Gaming Portal wallet the moment you place the order. Top-ups are typically delivered within the stated window (5–10 minutes for most titles); we do not guarantee instant delivery for any game.

All prices displayed are inclusive of applicable Malaysian Sales and Service Tax (SST), where applicable, and payment processing fees. No additional charges are added at checkout.

If delivery fails (game-side error, wrong UID, publisher outage), we refund the full amount back to the same wallet you paid from. Refunds appear in your wallet immediately once an admin marks the order Refunded — no separate request is required.

You can fund your wallet via supported Malaysian payment methods. The wallet credit is held in your name and is non-transferable. Wallet credit does not expire while your account remains active.

Top-ups from third-party bank accounts (i.e. someone else sending us money on your behalf) cannot be processed and will be held pending verification. The KYC Bank account holder name field must match the originating bank account name. This control is required by the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).

Successfully delivered top-ups are non-refundable — once in-game currency has been credited to your game account, we cannot reverse it. We only refund where we failed to deliver (server error, undeliverable account, publisher outage). Delivered orders are non-refundable except in limited cases (failed delivery, verified error, publisher outage, duplicate charge); approved refunds return to your original payment method where supported, otherwise as wallet credit. For full refund terms, processing times, and how to request, see our Refund Policy.

Initiating a chargeback or payment dispute without first contacting our Live Chat support is a breach of these terms and will result in immediate account suspension and forfeiture of any Easy Gaming Points or referral commissions.

A verified account marketplace — where KYC-verified customers can buy and sell game accounts peer-to-peer, arranging delivery and payment directly with each other — is launching soon. The full marketplace terms (listing rules, seller obligations, anti-fraud cooldowns) will be published here when the marketplace goes live.

Every completed game purchase earns cashback as Easy Gaming Points — 1% to 2% depending on your tier(1 point = RM 0.01). Points pay for future game top-ups only and can't be mixed with MYR on one order. Points are revoked if the original order is refunded or declined. See the Rewards Tier Table for the tier breakdown and per-tier cashback percentages.

Points expire 365 days after your most recent points-earning activity. Each new game top-up or referral commission earned resets the 365-day clock for your whole points balance. If no points-earning activity happens in that window, the entire points balance expires at once. Your tier is based on lifetime points earned and is not affected by expiry.

Each verified customer gets one unique referral code. We pay commission to the direct referrer only — 1.00% (paid as Easy Gaming Points) on the wallet-charged amount of any game purchase made by your direct referral. KYC approval is required on both the buyer and the receiving referrer before commission triggers; wallet top-ups (deposits) do not earn commission.

You may not use Easy Gaming Portal to launder money, fund illegal activity, evade sanctions, or resell credits in jurisdictions where doing so is illegal. You may not create multiple accounts to abuse referral, cashback, or sign-up promotions. We reserve the right to suspend any account we reasonably suspect of breach and seize any remaining balance pending investigation.

We collect, and only collect:

• Account identifiers — email, password hash, Easy Gaming ID.
• KYC data when required — legal name, IC / passport number, bank account holder name, country, ID photo; for a Company: company name, SSM number, registered address and representative details (required for referral payout, marketplace selling, or tax-invoice issuance).
• Order data — every top-up: game, denomination, UID, server, character name, amount, wallet used.
• Wallet transactions — every credit / debit, including refunds and cashback.
• Technical data — IP address, browser fingerprint, device user-agent (used for fraud signals and rate-limiting).

We do notcollect game passwords for any title where login isn't strictly required for fulfilment. Where passwords are collected (account-login top-up flows), they are stored encrypted at rest and purged after the order is delivered.

• Deliver the service (process orders, run wallets, send notifications).
• Comply with Malaysian AML / KYC obligations.
• Detect and prevent fraud (account takeovers, chargeback abuse, sanctions screening).
• Improve the product (anonymised analytics — never individual-level profiling for advertising).

Your data is never sold. We share the minimum data necessary with payment providers (the Malaysian payment methods we support, to process your top-ups) and with Malaysian government / law-enforcement bodies in response to a valid court order. KYC is reviewed manually by our own team from the ID photo you provide — we do not send your documents to any third-party identity-verification or liveness service. All processors we use are bound by data-processing agreements that mirror these obligations.

Cross-border transfer. Transactional emails are processed by Resend, Inc. (servers in Japan). Japan is recognised as providing an adequate level of data protection. By using our service you consent to this cross-border transfer of the data needed to send you transactional email.

Order records, wallet transactions, and invoices are retained for 7 years per Malaysian tax law. KYC ID photos and IC numbers are retained for six (6) years from the date of the last transaction or account closure, in compliance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). Game account passwords (where collected) are purged within 24 hours of the order being marked Completed.

Under PDPA 2010 you have the right to:

• Access your data — request a copy of everything we hold.
• Correct your data — fix anything that's wrong (most fields are also editable in /account).
• Withdraw consent — close your account at any time; non-tax-mandated data is then deleted.
• Object to direct marketing — you can opt out of promotional emails any time.

Direct any of these requests to [email protected].

Promotional emails are sent only with your explicit opt-in consent, which you can withdraw at any time from Email Preferences. Transactional emails (order, security, KYC, invoices) are not promotional and are sent as part of the service.

Passwords are stored as bcrypt hashes; we never see the plaintext. Sensitive fields — your two-factor secret and KYC identity fields — are encrypted at rest with AES-256-GCM, and ID photos are kept in access-gated private storage that is never shown publicly. Every privileged action by Easy Gaming Portal staff is written to an append-only audit log with actor + timestamp. We do our best, but no system is unbreakable — keep your password strong, use a password manager, and enable 2FA.

Data breach notification. In the event of a confirmed personal data breach that poses a risk of significant harm, we will notify affected users within 72 hours and report to the Personal Data Protection Commissioner as required by the PDPA 2010 (as amended 2024).

We may update these terms. Material changes (anything that affects pricing, refund rights, or data sharing) will be announced 14 days in advance via email and an on-site notice. Continued use after the effective date constitutes acceptance.

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to game-publisher outages, payment-provider failures, government action, internet disruption, natural disasters, pandemics, or war.

To the maximum extent permitted by Malaysian law, our total liability for any single order is limited to the amount you paid for that order. We are not liable for indirect, consequential, incidental, or punitive damages arising from your use of the service.

Governing Law. Easy Gaming Portal Sdn Bhd shall be subject to and construed in accordance with the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction for any disputes arising out of or in connection with these Easy Gaming Portal Sdn Bhd Terms and Conditions Malaysia.