Game top-ups
Game top-ups are final once they are credited to the game account you entered.
Before you pay
Check your User ID, Server and character name carefully. For games that show your character name before payment, make sure the name shown is yours.
If your top-up has not arrived
Most top-ups arrive within the delivery time shown on the product page. Sometimes the game publisher's system is slow or under maintenance. If your top-up has not arrived after that time, contact us and we will check it for you.
We will refund if
- Top-up not delivered: you paid, but the top-up did not reach your game account and we are unable to deliver it.
- Wrong delivery by us: we credited the wrong item or the wrong amount.
- Charged twice: you were charged more than once for the same order.
We cannot refund if
- You entered the wrong User ID, Server or character name.
- You changed your mind after the top-up was credited.
- Your game account is banned, restricted or has problems after delivery.
- The order is linked to suspected fraud or a scam.
What to send us
Your order number, your User ID and Server, and a screenshot of your in-game balance or the error message.